Ordering & Payment Options
You can place your order right here on our website using our shopping cart or call us during our office hours
(Toll Free: 877-404-5637). All prices on this website are quoted in US Dollars.
To find products on our website:
Browse through the sections of interest using the sidebar, and add items you want to consider as you spot them.
Use the SEARCH CATALOG box in the upper right hand corner to enter item numbers from our catalog
Use the Advanced Search to find items by name.
Browse our catalogs on line: http://www.gijoeelite.com/f_bookcase.asp, then use the codes or names to find them and add to your cart.
If you have difficulty with our website, or prefer off-line ordering, here are some other choices:
· Call in your order on our toll free number (see our office hours below)
· Write out your order and mail or fax it to us. Call for stock availability and shipping.
· E-mail your order including item codes (but NEVER
put all of your credit card details in one E-mail).
If you are not using our web shopping cart, please list your order by item numbers and brief description. That will greatly speed up service and guarantee you receive the correct item. It may also be a good idea to call to check stock availability before ordering.
If you are paying by check or money order, items you have reserved will be held for 7 working days only
and then returned to stock if payment has not arrived. We appreciate the courtesy of notification if you decide to cancel your order.
Please provide a telephone number, your full name and email address
when ordering by mail, fax or E-mail and be careful to mark any duplicate transmissions.
· Visa, MasterCard, Discover
· Money Orders and Personal Checks payable to "Cotswold Collectibles, Inc."
When mailing in a payment, allow at least 2 weeks' extra delivery time. Send to our PO Box address, not our street address.
For international orders, we recommend payment by Credit Card or PayPal as the easiest way to manage currency conversion. We also accept International Money Orders in US Dollars and can provide bank wire details on request. A $15 wire surcharge will apply for wires.
Note: Each order must be at least $25.00 (before shipping) to be processed.
For written orders, send to:
By mail: P.O. Box 716, Freeland, WA 98249
By UPS: 5550 Vanbarr Pl, Freeland, WA 98249
By E-mail: email@example.com
By fax: 360 331-5344
Our office and warehouse are located at the Vanbarr address, which is on Whidbey Island, about 1.5 hours from downtown Seattle via the Mukilteo Ferry. We don’t have a traditional store with fancy displays, but we are happy to arrange a visit if you wish to shop in person. Please call for an appointment so we can have staff available to help you.
Security and Privacy
We keep your personal information private and secure. When you make a purchase from our site you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders and to keep you updated on your orders.
Any payment information you provide is transmitted using SSL technology and once we have received the card information it is removed from your account on our website. That means you will need to re-enter your card data for each order you place.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. (Cookies are small text files created by a web server, delivered through a web browser, and stored on your computer. They provide a means for websites that you visit to keep track of online patterns and preferences, as well as to identify return visitors.)
You may unsubscribe from our newsletters or mailing list for our print catalog, by following the unsubscribe instructions in any email you receive from us or by notifying us by phone, email or mail of your request.
We do not sell, rent or loan any of our customer email or address lists to other companies. By placing an order on our site you agree that you have given us permission to share your information with our shipping partners in order to fulfill your order.
When you use any links found on our website to access other websites (for example Facebook), those websites have their own Security and Privacy Policies over which we have no jurisdiction and for which we bear no responsibility. Please inquire at those sites if you have questions about their privacy policies.
Telephone & Office Hours
Our office is open Monday through Friday from 8:30 a.m. to 5:00 p.m. Pacific Coast Time (we are near Seattle). Our voice mail comes on if all our phone lines are busy and when we are closed.
Call toll free in the US at (877) 404-5637 or dial direct (360) 331-5331.
Discounts and Sale Events
We have regular specials that coincide with our newsletter mailings. To see the current sale items select "Specials" from the title bar on the home page. We also have a Weekly special that is announced in our mid-week-Newsletter. We encourage you to add your name to our Wednesday News-by-Email list to receive a notice of this special. To sign up, use the "Order Enews" link on the title bar at the top of this page.
Elite Quantity Discounts
The Elite Brigade is Cotswold's own 1:6 figure and equipment brand. When you buy multiples of the same Elite item you can save:
♦ Any 3 of the same item number: Take off 10%
♦ Any 3 complete nude figures: Take off 10% (mixed is fine)
In most instances the shopping cart will automatically calculate Elite discounts for you.
When will my order be sent?
Orders for in-stock merchandise usually ship within 24 to 48 hours. We personally review every order before charging your card or sending you a PayPal invoice. Orders submitted from Friday evening through Sunday evening are processed on Mondays and will usually ship by Tuesday.
When will I get it?
Standard shipping uses the most cost-effective carrier for your address. Delivery times after leaving our warehouse near Seattle, Washington will usually be 3-5 working days for the West Coast and 3 to 7 working days for the Midwest and East Coast.
What if I need it faster?
The best thing to do is to call our office and make personal arrangements so we can help meet your deadline.
Toll Free: 877 404-5637. Hours: 8:30 to 5:00 pm, Pacific Coast Time
If ordering on the website, put your “NEED BY” date in the comments on your order so we can quote the costs and options for expedited delivery. We recommend that you also call us to speed up the process. If we have not heard from you we will email you with a quote.
How is Shipping calculated?
The charge for standard delivery that shows on your order is an ESTIMATE based on the total value, however final charges are based on packed weight and value. We do not charge your credit card until we personally review your order (your card is not charged at the time you submit your order and get the confirmation), so we will adjust your shipping up or down based on its packed weight. If it is more than 20 percent higher than shown, we will contact you. And if it is less, we will reduce the charge before we finalize your payment.
The beginning standard delivery charge for any order is $7.95 and goes up based on weight, size and insurance fee. The total includes carrier charges, insurance, materials, handling and an automatic extension of your catalog subscription.
International Orders May Have Duty & Taxes Due at Delivery
Our shipping quotes for overseas orders include carrier fees, insurance coverage and a small handling charge. Many countries may also impose Import Duties and other Taxes (like VAT or GST) and Handling Fees. If so, those will be charged to you at delivery and are NOT included in our shipping quote. Please inquire in advance at your local post office about the fees that maybe added when receiving a package from another country.
NOTE: Additional Shipping May Apply to Pre-Order Items
If your order contains Pre-Order/Back- Ordered as well as In-Stock merchandise we will send the in-stock items now, and the Pre-Order items when they are available. Each shipment will have its own delivery charge added.
Refund and Service Guarantee
We hope you will be happy with your order, but if you are not, it is best to call or email us about your plan. A prompt refund of the merchandise price will be issued for any regular catalog item returned for any reason within 10 days, in the same condition as received (does not include ‘As-Is’ items). If we have made an error, or if there is a significant defect in the contents, we will make it right without causing you additional expense.
Stock Availability and Errors
Our webpage is NOT real time, so sometimes items will be displayed that are no longer available. Also occasionally there are production or pricing changes or errors that make our web page information incorrect. We apologize for any inconvenience or disappointment that may be created at such times.
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