Ordering & Payment Options

You can place your order right here on our website using our shopping cart. Either browse through the sections of interest and add items as you spot them, or use the search and enter items numbers from our newsletter for quick ordering.

If you have difficulty with our website, or prefer off-line ordering, here are some other choices:

♦ Call in your order on our toll free number (see our office hours below)
♦ Download and print an order form that you mail or fax to us
♦ E-mail your order (but be sure to NEVER put all of your credit card details in one E-mail).

If you are not using our web shopping cart, please list your order by item numbers and brief description. That will greatly speed up service. It may also be a good idea to call to check stock availability before ordering.

If you are paying by check or money order, items you have reserved will be held for 7 working days only and then returned to stock if payment has not arrived. We appreciate the courtesy of notification if you decide to cancel your order.

Please provide a telephone number and your full name when ordering by mail, fax or E-mail and be careful to mark any duplicate transmissions. Shipping cannot be refunded for orders accidentally double-shipped.

Payment
You may pay by Visa, MasterCard, Discover, money order or personal check, made payable to "Cotswold Collectibles, Inc." (personal check orders are held for 2 weeks). Deliveries to WA addresses, add 8.7% sales tax.

We are happy to accept international orders and recommend using a credit card whenever possible as the easiest way to manage currency conversion. We also accept International Money Orders in US Dollars.

Note: Each order must be at least $25.00 (before shipping) to be processed.

For written orders, send to:
By mail: P.O. Box 716, Freeland, WA 98249
By UPS: 5550 Vanbarr Pl, Freeland, WA 98249
(please note: This is our office and warehouse. It's not a traditional "store" but we are happy to arrange a visit. Call for an appointment.)
By E-mail: cotswold@whidbey.net
By fax: 360 331-5344

Telephone & Office Hours
Our office is open Monday through Friday from 8:30 a.m. to 5:30 p.m. Pacific Coast Time (we are near Seattle). Our voice mail comes on if all our phone lines are busy and when we are closed.

Call toll free in the US at (877) 404-5637 or dial direct (360) 331-5331.


Discounts and Sale Events

We have regular specials that coincide with our newsletter mailings. To see the current sale items select "Specials" from the title bar on the home page. We also have a Weekly special that is announced mid-week-Newsletter. We encourage you to add your name to our Wednesday News-by-email list to receive a notice of this special. To sign up, use the "Order Enews" link on the title bar at the top of this page.

Elite Quantity Discounts
The Elite Brigade is Cotswold's own 1:6 figure and equipment brand. When you buy multiples of the same Elite item you can save:

Item Discounts
♦ Any 3 of the same item number: Take off 10%
♦ Any 3 complete nude figures: Take off 10% (mixed is fine)

In most instances the shopping cart will automatically calculate Elite discounts for you.


Shipping Information

When will my order be sent?

We personally review every order before charging your card, so weekend orders begin processing time on the following Monday. Orders usually leave within 3 business days of confirmed payment (excluding weekends).

When will I get it?

Standard shipping uses the most cost-effective carrier for your address. Delivery times after leaving our warehouse near Seattle, WA will usually be 3-5 days for the West Coast and 3 to 10 days for the MidWest and East Coast.

What if I need it faster?

Best way is to call our office and make personal arrangements: Toll free (877) 404-5637 (Hours: Monday through Friday 8:30 am to 5:30 pm Pacific Time).

If ordering on the website, then please check EXPEDITED and put your “NEED BY” date in the comments on your order. We recommend that you also call us to confirm the charges and arrangements since expedited shipping is usually far more expensive and must be quoted for each shipment separately.  If we have not heard from you we will email you with a quote.

How is Shipping calculated?

The charge for standard delivery that shows on your order is an ESTIMATE based on the total value, however final charges are based on weight.  We do not charge your credit card until we personally review your order (not at the time you submit your order and get the confirmation), so we will adjust your shipping up or down based on its packed weight. If it is more than 20 percent higher than shown, we will contact you. And if it is less, we will reduce the charge before we finalize your payment.

The beginning standard delivery charge for any order is $7.95 and goes up based on weight, size and insurance fee. The total includes carrier charges, insurance, materials, handling and an automatic extension of your catalog subscription.

I live outside the US. Will my country charge me duty or taxes?

Our shipping quotes for overseas orders include carrier fees, insurance coverage and a small handling charge. Many countries may also impose Import Duties and other Taxes (like VAT or GST) or Handling Fees. If so, those will be charged to you at delivery and are NOT included in our shipping quote. Please inquire in advance at your local post office about the fees that may be added when receiving a package from another country.

NOTE: If your order contains Pre-Order/Back-Ordered as well as In-Stock merchandise we will send the in-stock items now, and the Pre-Order items when they are available. Each shipment will have its own delivery charge added.

Refund Guarantee: We hope you will be happy with your order, but if you are not, you may call us or simply fill out the return slip with the reasons why and return the item(s). A prompt refund of the merchandise price will be issued for any regular catalog item returned for any reason within 10 days in the same condition as received.


Stock Availability and Errors

Our webpage is NOT real time, so sometimes items will be displayed that are no longer available. Also occasionally there are production or pricing changes or errors that make our web page information incorrect. We apologize for any inconvenience or disappointment that may be created at such times.

Read about "Who We Are"!

Read our "Web News" for more information!